VIDEO

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/4119d700-2b52-48f0-81e1-d0bff761b382/How_to_pause_support_inbox_with_auto_response.mp4

Google Drive Video Link:

https://drive.google.com/file/d/1uUKZwLcjJhCx9GtKhbAonshl0RChYg2d/view?usp=sharing

WRITTEN PROCESS

{We pause our Support Inbox at 5 PM Monday-Friday}

1. Go to the Support Inbox
2. Press 'Pause' on the top lefthand side
3. In a second tab, open Notion and go to the 'Support Inbox Auto Response'
   • Support Inbox Auto Response Copy: https://www.notion.so/Support-Inbox-Guide-671452064db548cc9568239a069f480d
   • Copy the entire 'Auto Response' message
4. Go to the Support Inbox tab
   • Typically the message will have saved from the previous pause but if it is not saved and Boomerang’s auto message
   • Under the 'Turn on Auto-Response' heading, delete the auto message
   • Paste the message you copied over from Notion
   • The 'Subject' section should already be filled in
5. Click on the text in the 'Subject' line
   • Ensure the subject line says:
     • Hey there! Thank you for reaching out to Team Workflow Queen!
6. Find the section labeled 'Unpause Automatically' on the bottom lefthand side
   • Click the box that says 'After 2 hours'
   • Click the calendar icon that pops up
   • Select the next business day (EX: if you are pausing the inbox on Tuesday, you'd select Wednesday for the inbox to unpause)
   • If it is Friday, select Monday so the inbox is paused throughout the weekend
   • Change the time to 09:00 AM
   • Click 'Confirm'
7. Click the blue 'Pause' button

COMMENTS/EDITS

• IMPORTANT: You can’t use emojis in the Boomerang Auto Reply or it will not save the message!